---
title: "Ticket Systems: Task Management for Development Teams"
lang: en
type: knowledge
canonical: https://www.arocom.de/en/knowledge/development/ticket-system
alternate: https://www.arocom.de/wissen/entwicklung/ticketsystem
author: "Axel Roth"
last_updated: 2024-04-17
---

# Ticket Systems: Task Management for Development Teams

A ticket system is the central tool for task management in web projects.
Every task, every bug and every feature request is captured as a ticket,
assigned and tracked. Since 2012, arocom has used Planio (Redmine) as a
ticket system and connects tickets directly with code changes and
project milestones. Without a ticket system, knowledge gets lost and
tasks fall through the cracks.

## Ticket Systems: Task Management for Development Teams

"Can you also quickly do..." is the enemy of structured work.
Without a ticket system, verbal requests get forgotten, priorities
become unclear and nobody knows who is working on what.

## What a Ticket System Delivers

Traceability: every task has a history. Who created it, who
worked on it, when was it completed. Nothing gets lost.

Prioritization: tickets are sorted by urgency and importance.
The team always knows what to work on next.

Transparency: the client sees the project status at any time.
No "How far along are we?" emails, the board shows it.

Integration: GitLab connects tickets with code. A merge request
references the ticket and closes it automatically upon merge.

## How arocom Works with Planio (Redmine)

arocom uses Planio, a hosted Redmine platform, for all client
projects. Every requirement, bug and change request becomes a
ticket with a clear description, acceptance criteria and effort
estimate.

Categories classify tickets: feature, bug, improvement, content.
Milestones group tickets into sprints. The board shows the
current status: open, in progress, review, done.

The client has access to the board and can create tickets, set
priorities and track progress. Full transparency in both
directions.

### Your next step

Want to optimize your development workflow? The
[Drupal Future Check](https://www.arocom.de/en/future-check) evaluates your project
management processes and recommends suitable tools.

**From arocom projects:**

- Hopt + Schuler needs job openings on the careers page in real time, sourced from the JobCluster system. We delivered this via a custom module against the JobCluster API, vacancies appear without manual upkeep, the recruiting workflow runs centrally in JobCluster, the site reads live.
- Drupal as a dashboard platform? For marego it was exactly the right choice: editable data structures, granular roles, integrated Excel/PDF pipelines. The tool now consolidates reporting that used to live in five different tools.

### Which ticket system does arocom recommend?

Planio (Redmine) for structured project management. Jira for clients with existing Atlassian infrastructure. The choice depends on your existing tool landscape.

### Can we create tickets ourselves?

Yes. Every client gets access to the project board and can create tickets, set priorities and add comments. This shortens communication paths and creates transparency.

## Read more

- [Git, GitHub, GitLab](https://www.arocom.de/en/knowledge/development/git): Version control as the foundation
- [Scrum](https://www.arocom.de/en/knowledge/development/scrum): Agile development in practice
- [Project Management](https://www.arocom.de/en/knowledge/development/project-management): How arocom structures projects